Cancellation & Refund Policy
This Cancellation & Refund Policy explains how cancellations, refunds, no-shows and rescheduling work for bookings made with BEME Squash Academy (“BEME,” “we,” “us,” or “our”), including court bookings and training sessions (collectively, “Bookings”). By making a Booking, you agree to the terms of this policy. Please read it before you book.
Bookings and Payment: Payment is taken at the time of booking and is processed securely by Stripe. BEME does not store your full card details. A Booking is confirmed once payment is successful and you receive a booking confirmation. Please check the date, time and session details in your confirmation and contact us straight away if anything is incorrect.
Cancelling a Booking: You may cancel a Booking through the booking management options on our website. Cancellations completed at least 24 hours before the scheduled start time are eligible for a refund of the amount paid, less the Stripe payment processing fees charged on the original transaction. Cancellations completed less than 24 hours before the scheduled start time are not eligible for a refund. Eligibility is determined automatically using the cancellation time recorded by the website and the scheduled start time of your Booking. Session times are in Dubai local time.
Refunds: For eligible cancellations made through the website, the refund is initiated automatically without requiring a separate email request or manual approval. Refunds are issued to the original payment method used at the time of booking. Once issued, refunds usually appear within 5 to 10 business days, depending on your bank or card provider, although some may take longer. Stripe payment processing fees are deducted from refunds for customer-initiated cancellations. This deduction does not apply when BEME cancels a Booking.
No-Shows and Late Arrivals: If you do not attend a Booking without cancelling in line with this policy, the Booking will be treated as a no-show and is not eligible for a refund. If you arrive late, your session will end at its scheduled finish time and no partial refund will be given for the time missed.
Cancellations by BEME: In rare cases, BEME may need to cancel or change a Booking due to coach availability, court or venue availability, or circumstances outside our control. If we cancel a Booking, we will notify you as soon as possible and you may choose to reschedule at no extra cost or receive a full refund of the amount paid, without any deduction for Stripe payment processing fees.
Rescheduling: You may reschedule a Booking at least 24 hours before its scheduled start time, subject to availability. There is no limit to the number of times a Booking may be rescheduled, provided each change meets this notice requirement. Rescheduling requests made less than 24 hours before the scheduled start time are treated as late cancellations and are not eligible for a refund.
Junior Players: Bookings for players under the age of 18 should be made and managed by a parent or guardian. Cancellations and rescheduling for junior players should be managed by the parent or guardian who made the Booking.
Managing Your Booking: To cancel a Booking, use the booking management options on our website. The system applies the 24-hour cancellation deadline and determines refund eligibility automatically. If you need help managing a Booking or have a problem with a cancellation or refund, please email us with your full name, the date and time of your Booking, and your booking confirmation details.
Changes to This Policy: We may update this Cancellation & Refund Policy from time to time. We will post the updated policy on our website. Bookings are governed by the version of this policy in place at the time the Booking was made.
Your Rights: Nothing in this policy limits any rights that cannot be excluded under applicable law.
Contact Us: BEME Squash Academy.
Email: bemesquash2026@gmail.com.
Location: Rochester Institute of Technology (RIT) Dubai.